Cancellation and Refund Policy

DRAFT — not reviewed. Owner/legal review required before publishing.

Cancelling an order

[DRAFT – cancellation deadline to be confirmed]

Changing an order

[DRAFT – change deadline and process to be confirmed]

Refunds

[DRAFT – when refunds apply, how they are paid and how long they take, to be confirmed]

Problems with an order

[DRAFT – how to report an issue and what happens next, to be confirmed]

If I have to cancel

[DRAFT – what happens if I cancel a production or delivery date, to be confirmed]